As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, ChauffeurDubai support manager via email email@example.com or in online chat.
The driver will meet you with the sign showing your first and last names, which you specified during the booking.
If a pick-up place is an airport, the driver will meet you at the exit of arrivals area of the airport after you passed passport control and claimed baggage.
If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.
This can be caused due to a couple of reasons.
A) Sometimes there is a problem with spam filter. Please check your spam folder as it seems to resolve most cases. This applies particularly when you have a gmail, hotmail or yahoo e-mail account.
B) Check if you have typed the e-mail correctly.If nothing helps just email us and we will get back to you as soon as possible (usually in a couple of hours).
Your driver will be informed and vehicle rescheduled.
Firstly call the telephone number as per your booking confirmation, where our advisors will direct you to your driver. In the event of difficulty call as with reservations number (or the emergency number if outside hours) and they will assist you further.